Common Errors

The handful of issues that cover most support tickets — and their fixes.

Why it matters: Most blockers are two-minute fixes once you know where to look.

Before you start

Step-by-step

1
Sitemap won't parse

Verify the URL returns XML in a browser; try the sitemap index (/sitemap_index.xml) for WordPress sites.
2
Module shows no data

Most modules are per-project and need setup: keywords added, GBP connected, values synced. Open the module's guide in this documentation.
3
Connection issues (GBP/GA4/GSC)

Re-authorise with the Google account that owns the property, then use the module's Sync Now.
4
Fetch/scan limits reached

Monthly allowances reset each cycle and scale by plan — see the pricing page.

Expected result

You can self-solve the most frequent issues in minutes.

Helpful tips

When something looks broken, re-run or re-sync first — most 'bugs' are stale views.

Common mistakes

Re-entering data before checking filters — a date filter hides more data than any bug.

Something else is wrong

Head to Contact Support with your project name, the module, and what you expected vs saw.

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